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Booking &
cancellation information

Here you will find all the information about your booking.

Rates

Our prices are calculated in EURO, incl. all taxes, excl. local tax € 1,50 per person and night. All prices are valid until the publication of the next price list.

Discounts

  • Children up to 2 yrs. old for the 3rd and 4th extra bed: 80%
  • Children from 3-5 yrs. old for the 3rd and 4th extra bed: 50%
  • Children from 6-12 yrs. old for the 3rd and 4th extra bed: 30%
  • Adults and children from 12 yrs. for the 3rd and 4th extra bed: 25%
  • Groups of 21 or more are 1 person free of charge

Extra charges

  • Local tax € 1.50 per person and night (for those 15 and older)
  • Short stay surcharge up to 3 nights € 8 - € 10 per person an night
  • Small double room for single occupancy: € 20 (Tyrol DR, without balcony)
  • Double room with balcony for single occupancy: € 25 (Panorama room Zillertal)
  • Extra charge for a large double room for single occupancy € 25 (Panorama room Spieljoch and Achensee only upon request)
  • Dogs allowed only upon request and in 1 special room (please bring along your own dog blanket or bed).
    Fee € 15 per night. Dogs are not allowed to stay alone in the room.

Board

You can choose from bed and breakfast or half board. The halfboard begins with the dinner on the day of arrival and ends with the breakfast on the day of departure. For not consumed meals a compensation cannot be given. 

Arrival & Departure

The rooms are available at 3.00 pm on the day of arrival and should be empty at 10.00 am on the day of departure. Please tell us the time of your arrival.

Deposit

We kindly request you to a deposit in a written confirmation of booking. The reservation is obliging, when we received the money.

Bank account

Raiffeisenbank Bruck/Schlitters
SWIFT-BIC-CODE: RZTIAT22320
IBAN: AT91 3632 0000 0013 3694 

Cancellation conditions

Cancellations and changes, which take place up to 31 days prior to arrival, are for free.
Cancellations and changes, which take place up to 14 days prior to arrival, are calculated with 80 percent of the stay.
Cancellations and changes, which are late as well as no show are calculated with the full amount.
There is no right of withdrawal according to § 18. Chap. 1 Z. 10 for distance and off premises contracts.

To avoid the loss of deposit in case of cancellation and in case of early departure or/and late arrival or no show you should provide insurance for avoiding the burding for the complete stay. Furthermore, the general terms and conditions for the hotel industry are valied.